We hope you love your Comfortel purchase. However, if you change your mind, eligible products can be returned within 90 days of the invoice date, provided they are brand new, unassembled and in their original packaging.
Once your return has been received and inspected, we will issue a refund less:
- A 20% restocking fee
- Original delivery charges shown on your invoice
Return shipping costs are the customer’s responsibility.
Return Eligibility
Returns are accepted only if:
- The product is brand new and unassembled.
- The product is returned in its original condition.
- All original packaging, insulating cartons, hardware, fixtures and accessories are included.
- The product has not been used, installed or altered in any way.
- The item is not a Sale, Clearance, Discontinued, Custom Made, Made to Order or Special Order product.
- Your return request is submitted within 90 days of the invoice date.
Once your returned products have been received and approved, your refund will be processed to your original payment method.
To begin a return, simply contact our team within 90 days of your invoice date.
Returns FAQs
What if I no longer want the product after it arrives?
Your refund will be issued once the goods have been received and inspected, less a 20% restocking fee and the original delivery charges. Return shipping is at your expense.
Sale, Clearance, Discontinued, Custom Made, Made to Order and Special Order products cannot be returned.
How long do I have to return a product?
Return requests must be submitted within 90 days of the invoice date.
Returned products must meet all return eligibility requirements outlined above.
Can I cancel my order if I change my mind?
Yes. Orders can be cancelled at any time before they have been dispatched. A full refund will be issued.
If your order has already been dispatched, it may still be returned provided it meets our return conditions. A 20% restocking fee will apply, and return delivery costs are your responsibility.
Used products or products that are not returned in their original packaging cannot be refunded unless they are faulty.
Can I return Sale or Clearance items?
No. Sale, Clearance and Discontinued products are final sale and cannot be returned, refunded, exchanged or cancelled.
What are the return shipping costs?
If the product is faulty or we have supplied the incorrect item, we will cover the reasonable return or collection costs.
If you are returning an item because you have changed your mind, you are responsible for arranging and paying for the return delivery.
How long does a refund take?
Refunds are issued to the original payment method only.
Please allow up to 14 days from the date we receive and approve your returned goods for your refund to be processed.
Can I change an existing order?
Once an order has been placed, the products ordered cannot be changed.
If your order has not yet been dispatched, we may still be able to update your contact or delivery details. Please contact our team as soon as possible.
