Find help with creating an account, viewing prices, signing in, resetting your password and using the Comfortel UK website.
Why can’t I see prices?
Comfortel UK supplies directly to salon, barber, beauty and wellness professionals and commercial customers throughout the United Kingdom.
To view pricing and place an order online, you’ll need to create a free Comfortel account and sign in.
Once registered, we’ll send a verification email to the address provided. Please follow the link in the email to verify your account. You can then sign in to view prices and shop online.
If you haven’t received the verification email, please check your spam or junk folder. You can also reset your password or contact our Customer Service team for assistance.
Website & Account FAQ’s
How do I create an account?
Creating an account is quick and free.
Simply click Create Account at the top of the website and complete the registration form with your details.
Once registered, we’ll send a verification email to your nominated email address. After verifying your account, you’ll be able to sign in, view pricing and place orders online.
Why do I need an account?
Creating an account allows you to:
- View product pricing
- Place orders online
- Save your details for faster checkout
- View your order history
- Track current orders
- Manage your account information
Creating an account is free and only takes a few minutes.
I haven’t received my verification email. What should I do?
Please check your spam or junk folder first.
If you still can’t find the email, try requesting a new verification email or contact our Customer Service team and we’ll be happy to assist.
I can’t sign in. What should I do?
First, check that you’re using the correct email address and password.
If you’ve forgotten your password, use the Forgot Password link on the sign in page to reset it.
If you’re still unable to access your account, please contact our Customer Service team for assistance.
I’ve forgotten my password. How do I reset it?
Simply click Forgot Password on the sign in page.
Enter the email address associated with your account and we’ll send you instructions to create a new password.
If you don’t receive the password reset email, please check your spam or junk folder before contacting our Customer Service team.
Why has my account or IP address been temporarily blocked?
For security reasons, repeated unsuccessful sign in attempts may temporarily block access to your account or IP address.
Please wait a short time before trying again.
If you’re still unable to sign in, please contact our Customer Service team and we’ll help restore access.
How do I update my account details?
After signing in, visit My Account where you can update your contact information, business details and saved addresses.
Keeping your account details up to date helps ensure your orders and communications are processed correctly.
How do I change my delivery or billing address?
You can update your saved delivery and billing addresses at any time by signing in to My Account.
If you’ve already placed an order and need to change your delivery address, please contact our Customer Service team immediately. We’ll do our best to update your order before it has been dispatched.
How do I contact Comfortel UK for website support?
If you’re experiencing problems with your account or using the Comfortel UK website, our Customer Service team is here to help.
Telephone: 0161 528 0732
Email: in**@**********co.uk
Please include as much detail as possible, along with any screenshots or error messages, so we can assist you as quickly as possible.
Is my personal information secure?
Yes. Comfortel UK uses secure technology to help protect your personal information during registration, sign in and checkout.
Your information is handled in accordance with our Privacy Policy and is used only to process your orders, manage your account and provide customer support.
For more information, please refer to our Privacy Policy.
