Find answers to common questions about shopping with Comfortel UK, creating an account, viewing prices, placing orders, payment options and showroom visits.
Comfortel UK supplies premium hair salon, barber, and beauty salon furniture and equipment to businesses and industry professionals throughout the United Kingdom. Our UK warehouse and showroom are located in Manchester.
Before You Order FAQs
Who can purchase from Comfortel UK?
Comfortel UK supplies salon furniture to businesses and industry professionals throughout the United Kingdom.
This includes hair salons, barbershops, beauty salons, aesthetic clinics, spas, wellness studios, interior designers and commercial fit out projects.
If you are opening a new business, refurbishing an existing space or purchasing for a commercial project, you can create a free account to access pricing and place orders online.
Why do I need to create an account?
Comfortel UK supplies directly to industry professionals and commercial customers.
Creating an account allows you to view product pricing, place orders online, save your details for faster checkout, view your order history and track current orders.
Creating an account is free and only takes a few moments.
Why can’t I see prices?
Comfortel UK supplies directly to industry professionals. To view pricing, simply create a free account or sign in to your existing account.
Once signed in, you will be able to view trade pricing across our complete range and place orders online.
If you need help creating an account or viewing prices, please contact our Customer Service team.
How do I place an order?
Orders can be placed securely through our website once you have created an account and signed in.
Simply add your selected products to the basket, enter your delivery details and complete checkout.
If you would prefer to order over the phone or visit us, or you require assistance selecting products, our Customer Service team will be happy to help.
Can I place an order over the phone?
Yes. If you would prefer to speak with our team, we can assist with product enquiries and process your order over the phone.
Please call our Customer Service team on 0161 528 0732 during business hours.
Can I get a quote before placing an order?
Yes. If you are planning a larger order, fitting out a new salon or comparing furniture options, our team can help prepare a quote.
Please contact us with the products you are interested in, your delivery postcode and any specific requirements for your project.
Quotes are subject to product availability and current pricing at the time they are issued.
Do you offer any finance to salons?
Yes. Comfortel offers flexible finance options to help spread the cost of your salon furniture investment.
Finance is available to approved applicants and can be used across a wide range of salon, barber, beauty and wellness furniture.
For more information about available finance options and how to apply, please visit our Finance page.
Can I change my order after it has been placed?
Once an order has been placed, product changes may not always be possible.
If your order has not yet been dispatched, we may be able to update contact details, delivery details or assist with certain changes. Please contact our Customer Service team as soon as possible.
If your order has already been dispatched, any changes may need to be handled in line with our Returns & Refunds Policy.
Can I order before my salon is ready?
Yes. Many customers place their order while their salon is being built, renovated or refurbished.
If your premises won’t be ready immediately, please let our team know when placing your order. Where possible, we’ll work with you to arrange a suitable dispatch and delivery date.
If you have any questions about product availability or lead times, please contact our Customer Service team before placing your order.
What payment methods do you accept?
We accept a range of secure payment methods, including major credit and debit cards, Apple Pay, Google Pay, Klarna and other payment options available during checkout.
Available payment methods will be displayed during the checkout process.
Can I visit your Manchester showroom?
Yes. Our Manchester showroom displays a wide range of salon, barber and beauty furniture, allowing you to experience the quality, finishes and comfort of our products before purchasing.
We recommend booking an appointment so one of our team can assist you during your visit.
Do you offer showroom consultations?
Yes. Our experienced team can guide you through our furniture collections, colours, finishes and layouts to help you select products suited to your salon or clinic.
Appointments are recommended to ensure a member of our team is available to assist you.
Can you help plan my salon?
Yes. Whether you’re opening a new salon or refurbishing an existing space, our team can assist with selecting furniture, planning layouts and recommending products to suit your business.
If you have a floor plan or room dimensions available, we’ll be happy to discuss the best options for your project.
Do you keep products in stock?
Yes. We hold stock of many of our most popular salon furniture ranges in our warehouse in Manchester for fast dispatch throughout the United Kingdom.
Product availability is shown on each product page. If you’d like to confirm stock before placing your order, please contact our team.
Where are your products shipped from?
All UK orders are dispatched directly from our warehouse in Manchester, England.
Holding stock locally allows us to provide faster delivery throughout the United Kingdom on many of our most popular products.
If an item is temporarily out of stock or made to order, our team will advise you of the estimated lead time before dispatch.
Do you offer replacement parts?
Yes. Replacement parts are available for many Comfortel products.
If you require a replacement part, please contact our Customer Service team with your product details and, where possible, photographs of the part required.
Do your products include a warranty?
Yes. All Comfortel products are covered by a manufacturer’s warranty.
Warranty periods vary depending on the product. Please refer to our Warranty page or the individual product page for full warranty information.
Do you deliver throughout the United Kingdom?
Yes. We deliver throughout England, Scotland, Wales and Northern Ireland from our warehouse in Manchester.
Delivery times vary depending on your location and the products ordered. Please visit our Delivery & Shipping page for full delivery information.
Do you ship outside the United Kingdom?
Yes. Comfortel supplies salon furniture worldwide through our regional websites and authorised distributors.
If you’re visiting from outside the UK, simply use the country selector located in the top right corner of the website, or in the mobile menu, to select your region. You’ll be directed to the appropriate Comfortel website for your location.
If your country isn’t listed, please contact our team and we’ll be happy to discuss the best ordering option for your location.
How do I contact Comfortel UK?
Our Customer Service team is available Monday to Friday to assist with product enquiries, quotations, orders and after sales support.
Telephone: 0161 528 0732
Email: in**@**********co.uk
Alternatively, visit our Contact Us page to send us an enquiry online.
