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Product Help & Technical Service Support

At Comfortel we have created a dedicated Product Help & Support Center for all your product needs

PRODUCT HELP & SUPPORT CENTER  

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Product & Service Support FAQs

Our mission is to deliver our customers equipment with fine craftsmanship, dependability and value that is unmatched in the beauty industry. Comfortel Salon Furniture & Equipment UK pledges to be there before, during and after your purchase to assure you that we will help to keep you up and running even if a problem is to arise. All Comfortel products are backed with a no hassle, trouble-free warranty.  Since you are buying directly from Comfortel Furniture UK,  you are guaranteed to save money because you are eliminating the middleman. This can save you hundreds if not thousands of dollars.  We stock a large inventory in the United Kingdom, so you can be assured that you will receive your items as quickly as possible. Almost all items will ship within 72 hours of purchase from our warehouse partners located in Great Manchester, England.  If you do not see a product listed in our website, please feel free to contact our friendly team at info@comfortel.co.uk

 

Sales Policies:

1. Comfortel Salon Furniture does not accept responsibility for installation or assembly of any items purchased.

2. Comfortel Salon Furniture is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer.

3. Comfortel Salon Furniture is not responsible nor has knowledge of individual building codes or laws. Please check with your local government offices regarding any questions that you may have. Compliance with all local, state, and federal codes is the sole responsibility of the customer.

 

More Frequently Asked Questions:

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please notify us immediately and ask for the Customer Service Department, or email us at info@comfortel.co.uk and state your order number. A sales manager will instruct further details. Items will be inspected by our product assessment team and if the item is deemed faulty we will replace or refund the product free of additional freight and re-stocking charges.

Some products, especially mirrors and ceramic basins are fragile. It is the customer’s responsibility to advise Comfortel. if any products are damaged on delivery. Any claims for damage to fragile items must be made within 48 hours of the time of delivery.

Please see our policy on:  Shortages, Damages or Loss of Items in Transit

1.All shortages or damages must be reported within 48 hours of receipt of merchandise. Problems reported after 48 hours are not the responsibility of Comfortel. and resolution of the problems are not guaranteed.

2. Any damages to products are the sole responsibility of the carrier and such damage claims are between the Comfortel. and carrier. The customer is required to provide video evidence of the damage so that Comfortel. can file a claim and send replacement merchandise to the customer.

3. All shortages/backordered items and related transit costs are the shipping responsibility of customer, unless otherwise noted.

The majority of our items come with a QR Code that will direct you to your product on our Product Help & Support Center and all its download information, including Installation & Assembly Guides.

Please refer to our Product Help & Support Center for all Troubleshooting FAQ’s and Videos by searching your product.

If you need further support,  please raise a ticket with our Product Support Team via our Contact Us Page

 

It is extremely rare that this will happen as we have a strict procedure for picking and packaging, so until you complete the assembly, don’t throw away any packaging; sometimes small parts are hidden in the carton. In case you have anything missing, please raise a ticket with our Product Support Team via our Contact Us Page

Please see our policy on:  Shortages, Damages or Loss of Items in Transit

1.All shortages or damages must be reported within 48 hours of receipt of merchandise. Problems reported after 48 hours are not the responsibility of Comfortel. and resolution of the problems are not guaranteed.

2. Any damages to products are the sole responsibility of the carrier and such damage claims are between the Comfortel and carrier. The customer is required to provide video evidence of the damage so that Comfortel can file a claim and send replacement merchandise to the customer.

3. All shortages/backordered items and related transit costs are the shipping responsibility of customer, unless otherwise noted.

It is extremely rare that this will happen as we have a strict procedure for picking and packaging,  please raise a ticket with our Product Support Team via our Contact Us Page

Please see our policy on:  Shortages, Damages or Loss of Items in Transit

1.All shortages or damages must be reported within 48 hours of receipt of merchandise. Problems reported after 48 hours are not the responsibility of Comfortel. and resolution of the problems are not guaranteed.

2. Any damages to products are the sole responsibility of the carrier and such damage claims are between the Comfortel and carrier. The customer is required to provide video evidence of the damage so that Comfortel can file a claim and send replacement merchandise to the customer.

3. All shortages/backordered items and related transit costs are the shipping responsibility of customer, unless otherwise noted.

Unless otherwise stated, Comfortel Furniture does not come pre-assembled, however we try to minimise the amount of Assembly for our customers.

All our products include step by step instructions on how to assemble.

The majority of our items come with a QR Code that will direct you to your product on our Product Help & Support Center and all its download information, including Installation & Assembly Guides.

Please refer to our Product Help & Support Center for all Troubleshooting FAQ’s and Videos by searching your product.

If you need further support,  please raise a ticket with our Product Support Team via our Contact Us Page

 

 

Yes, we offer warranty on all our products. 

Please refer to our warranty page  for more information including terms & conditions.

Unfortunately Comfortel is unable to provide a service to remove your packaging or existing furniture.